FAQs

Have questions? We have answers.

Please contact us with any questions you don't find below

Can I cancel my order once I’ve submitted it?

Once the order has been submitted, it goes straight through to the warehouse for picking. If our team has started to pick your order, you are not able to amend or cancel it.

Can I edit/delete the items in my basket?

Yes. Use the + and – buttons to adjust the quantity of your item. Remember to click the “update shopping cart” button when you have made your changes. To delete the item from the cart, click on the X to the left of the item listing in the cart.

Can I save my basket?

If you log out of your account, your cart will remain the same for when you next log in.

Is my stock reserved when I submit my web order?

As soon as you place your order which meets our minimum order requirement, your stock will be reserved.

What is your minimum order value?

We do not have a minimum order value as we offer an overnight courier service for a small charge for small and top up items up to 30kg.

What are your shipping rates?

We offer an up to 25kg (per box) Courier service for £7.49.

Royal Mail 2nd Class for items under 2kg (not frozen) for £3.79

Additional cost may be incurred for certain UK areas

How can I list myself as a stockist of your products?

We have a stockists page where you will feature with all of your contact details.

Can’t find the answer you need?

Contact our Customer Service Team